Statistics show that on average, businesses miss 15% of incoming calls. Of those callers, 80% won’t try again if they get an engaged tone and 70% won’t leave a voicemail.

Sound familiar?

If you’re doing everything you can on the marketing front to attract the right people’s attention, but then miss their call when they do get in touch, what’s the point?

Work with a call answering service and you’ll never miss a sales enquiry or an important client call again.

We can fit into your business however you want us to. You’re free to choose which calls you’d like us to answer. You can leave all your calls to us, or only have us step in when you’re unavailable to take them yourself. You may be on another call, in a meeting, or just out for a spot of lunch. Just let us know which calls you’d like diverted to us and over what hours. We can get to work supporting you straight away.

Web chat offers numerous advantages for your business. Being available to customers at their preferred time and through the most convenient channel is essential. For many time-conscious customers, web chat is often the communication method of choice. With our web chat answering service, you can rest assured that your business is fully supported.
Our web chat software is easy to install and seamlessly integrates with all major website platforms, including WordPress, Shopify, Wix, and Drupal. Most visitors to your website won’t even notice any changes, let alone realize that your web chat services are outsourced.

For call answering, the process on your end is straightforward and requires no additional technology. All it takes is contacting your telephone provider to enable a call diversion feature on your account. Alternatively, if you prefer, we can handle this process for you. Setup is quick and easy, with most accounts fully operational within 24 hours—often even faster than that.

Yes, all your telephone calls and web chats are tracked and logged in real-time. You can monitor all interactions live and as frequently as you wish by accessing your secure CRM dashboard, ensuring you stay fully informed and in control at all times.

Our flexible billing options include a pay-as-you-go model, with rates as low as £8 per hour, or customized pricing tailored to your specific business needs.

Your calls and web chats will be handled by one of our skilled and experienced call handlers. Each member of our team is highly trained, personable, and professional. Before managing your calls or chats, they are thoroughly briefed on your company and familiarized with your regular callers to ensure seamless communication.
Our team is made up of exceptional individuals who are the heart of our business, and we prioritize their well-being. As many of our clients say, "you can hear the smiles."
This positive environment leads to minimal staff turnover, ensuring our call handlers and virtual receptionists have the expertise and experience you need when you're unavailable to answer calls yourself.

Task Free delivers exceptional, professional call answering and web chat services at a price-friendly rate of just £8 per hour—far more affordable than competitors charging £24 to £35 per hour. Our highly trained team offers personalized support, seamless system integration, and real-time updates through a secure CRM portal. With Task Free, you get premium service and outstanding value, enhancing your business efficiency and customer satisfaction without the high cost.

AI is a better option for customer support because it offers faster, 24/7 service, reduces wait times, and handles high volumes of inquiries efficiently. It provides personalized, accurate responses, lowers operational costs by automating routine tasks, and delivers valuable insights to improve service quality.