- The call answering professionals : Over 5 years of virtual receptionist experience
Retail and E-commerce
Eliminate interruptions and stay focused :
Our skilled and professional customer service team handles appointment scheduling, diary management, and all incoming calls, keeping you distraction-free and fully focused on delivering outstanding service to your customers.
A costumer support service tailored for Retails and E-commerce industry
“It really does feel like they are part of our team — they’re cheery, professional and efficient”
Our customer support solutions are designed specifically for the fast-paced world of retail and eCommerce. We provide responsive, professional service that enhances the shopping experience, managing everything from order inquiries and product support to returns and complaint resolutions. With 24/7 availability, omnichannel communication, and personalised interactions, we ensure your customers receive the attention they need, increasing satisfaction and driving loyalty. Let us handle your customer care so you can focus on growing your business and delivering exceptional products.
Call answering
Personalised call answering options providing coverage for as little as one phone call a day, through to manning your busy phones 24/7.
Virtual receptionist
Your own team, full office hours with diary management and order taking options included
24/7 call answering
Our 24/7 emergency call answering service means you’re there for your customers when it matters most, without you even needing to be involved.
Web chat answering
Convert more website visitors with our managed web chat service .Book free consultation with us ASAP
Additional Services We Provide
TaskFree goes beyond call handling – we’re an integral part of our clients’ businesses. Whether it’s driving sales, gathering customer insights, or helping you promote your products effectively, we’re here to support your goals and make your operations smoother.
Generate Sales and leads
Boost your business with our expert lead generation and sales support services. We connect with your potential clients, qualify leads, and ensure every opportunity is maximized.
Customer survey and feedback request
Understanding your customers has never been easier. Let us conduct surveys and request feedback on your behalf, providing valuable insights to refine your strategies and improve customer satisfaction.
AI-Driven Customer Support
Improve customer satisfaction and efficiency with AI-powered tools. Our solutions offer seamless call routing, 24/7 virtual assistants, personalized interactions, and proactive support, ensuring a consistent and efficient experience across all customer touchpoints.
What Makes Task Free Different?
Transparent Pricing
Our pricing is clear and straightforward, with no hidden charges. Your monthly fee includes services like text notifications, order logging, CRM updates, and email delivery of after-hours voice messages—all at no extra cost.
No Scripts, Just Real Conversations
We’re a dedicated team of customer service professionals who handle your calls as if we were part of your own staff. No rigid scripts here—just genuine, personalized interactions that represent your business seamlessly
Tailored to Your Needs
Task Free offers more than call answering. From managing diaries and processing orders to qualifying leads and creating virtual call centers for peak demand, our solutions are tailored to your business requirements.
UK-Based
Our office is proudly based in the UK, ensuring we’re always aligned with the needs of local businesses. We value community, actively supporting local initiatives and building strong relationships with our clients.
Industry Expertise
With experience across a wide range of industries from finance and legal services to tech and hospitality, our team knows how to speak your language and connect with your customers in a way that reflects your business values.
Instant Appointment Service
We make onboarding simple and fast. Schedule an appointment today, and we’ll get started right away to help your business grow without delay.
99% of people who try us, stay with us
Don’t delay call us today on +44 7383332304 or fill in the form:
Why choose our services??
A Professional Response, Every Time
Managing a team or juggling multiple tasks can make it tough to maintain a calm and confident tone with every call. Our virtual receptionists ensure every customer gets a professional and friendly response, leaving them happy while you stay focused on your priorities.
Tailored Call Answering Solutions
Your business is unique, and so are your needs. Whether it’s handling a few calls a day or providing 24/7 coverage, we’ll create a bespoke call answering package to fit your requirements. Our flexible solutions grow with your business, so you’re always covered.
Effortless Call Overflow Management
When business peaks or call volumes spike unexpectedly, our skilled call handlers are ready to step in. We manage overflow calls seamlessly, ensuring no customer is left waiting, and you don’t have to adjust plans to handle the extra demand.
Say Goodbye to Unwanted Sales Calls
Let us be your gatekeeper. Our team will filter out nuisance sales calls, allowing only important ones to reach you. We can even help get your details removed from contact lists to minimize future disruptions, saving you time and frustration.
AI for Smarter Call Operations
Our AI-powered solutions work alongside our trained professionals to enhance call operations, ensuring faster response times and more accurate information delivery. From intelligent call routing to real-time data analysis, AI helps us identify customer needs instantly and provide personalized, efficient support. This not only improves the customer experience but also boosts your team’s productivity, allowing them to focus on complex issues while AI handles routine inquiries.
Enhance Productivity and Customer Satisfaction
With your calls in expert hands, you can focus on growing your business without sacrificing customer care. Our team acts as an extension of yours, ensuring seamless communication that strengthens customer relationships.
Frequently asked questions
Statistics show that on average, businesses miss 15% of incoming calls. Of those callers, 80% won’t try again if they get an engaged tone and 70% won’t leave a voicemail.
Sound familiar?
If you’re doing everything you can on the marketing front to attract the right people’s attention, but then miss their call when they do get in touch, what’s the point?
Work with a call answering service and you’ll never miss a sales enquiry or an important client call again.
Outsourcing your calls and web chats is far more flexible than recruiting in-house, as you can adapt the amount of work you need from us as often as you like. Not to mention the fact it cuts out the resource-heavy recruitment process and other unnecessary business costs entirely.
We can fit into your business however you want us to. You’re free to choose which calls you’d like us to answer. You can leave all your calls to us, or only have us step in when you’re unavailable to take them yourself. You may be on another call, in a meeting, or just out for a spot of lunch. Just let us know which calls you’d like diverted to us and over what hours. We can get to work supporting you straight away.
Web chat offers numerous advantages for your business. Being available to customers at their preferred time and through the most convenient channel is essential. For many time-conscious customers, web chat is often the communication method of choice. With our web chat answering service, you can rest assured that your business is fully supported.
Our web chat software is easy to install and seamlessly integrates with all major website platforms, including WordPress, Shopify, Wix, and Drupal. Most visitors to your website won’t even notice any changes, let alone realize that your web chat services are outsourced.
For call answering, the process on your end is straightforward and requires no additional technology. All it takes is contacting your telephone provider to enable a call diversion feature on your account. Alternatively, if you prefer, we can handle this process for you. Setup is quick and easy, with most accounts fully operational within 24 hours—often even faster than that.
Yes, all your telephone calls and web chats are tracked and logged in real-time. You can monitor all interactions live and as frequently as you wish by accessing your secure CRM dashboard, ensuring you stay fully informed and in control at all times.
Our flexible billing options include a pay-as-you-go model, with rates as low as £8 per hour, or customized pricing tailored to your specific business needs.
Your calls and web chats will be handled by one of our skilled and experienced call handlers. Each member of our team is highly trained, personable, and professional. Before managing your calls or chats, they are thoroughly briefed on your company and familiarized with your regular callers to ensure seamless communication.
Our team is made up of exceptional individuals who are the heart of our business, and we prioritize their well-being. As many of our clients say, "you can hear the smiles."
This positive environment leads to minimal staff turnover, ensuring our call handlers and virtual receptionists have the expertise and experience you need when you're unavailable to answer calls yourself.
Task Free delivers exceptional, professional call answering and web chat services at a price-friendly rate of just £8 per hour—far more affordable than competitors charging £24 to £35 per hour. Our highly trained team offers personalized support, seamless system integration, and real-time updates through a secure CRM portal. With Task Free, you get premium service and outstanding value, enhancing your business efficiency and customer satisfaction without the high cost.
AI is a better option for customer support because it offers faster, 24/7 service, reduces wait times, and handles high volumes of inquiries efficiently. It provides personalized, accurate responses, lowers operational costs by automating routine tasks, and delivers valuable insights to improve service quality.
